We will contact you with return shipping instructions and a return authorization number. All wrongly shipped items must be returned unused or unopened, in their original product packaging and with all documentation to ensure proper credit. Products that are returned used, opened, without original packaging and documentation or in a condition that cannot be resold will not be credited.

For items that have been incorrectly shipped, return shipping and outbound shipping costs of the correct product are covered by Variety Pet Supplies.

We will contact you with return shipping instructions and a return authorization number. All items must be returned unused in their original product packaging and with all documentation to ensure proper credit. Products must be in a condition that can be resold. Products that are returned used, without original packaging and documentation or in a condition that cannot be resold will not be credited.

The customer is responsible for all return shipping costs. Original shipping costs will not be refunded.

We will contact you with return shipping instructions and a return authorization number. All items must be returned in their original product packaging and with all documentation to ensure proper credit. Products that are returned without original packaging and documentation will not be credited.

For items that are defective, return shipping and outbound shipping costs of a replacement product are covered by Variety Pet Supplies.

If you have received a product that has been damaged during shipping, a claim must be filed through the carrier. Because incidents during shipping are beyond our control Variety Pet Supplies cannot be responsible for any damage to a shipment.

*Restocking fee percentage is assessed to the order subtotal and does not include taxes or shipping costs.